FAQ

All items for sale on the woodstock-theme-light.myshopify.com are available. If you wish to order a significant number of a particular item, please contact us by email or telephone at 800-880-0088, option 1, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m EST.

To make your experience at Woodstock Shopify Theme as pleasant as possible, we recommend using the latest generation of your browser. If you access our website using an older version, we cannot guarantee that all of its features will function properly. Please note that your browser must accept cookies and be SSL compatible with standard browsing mode enabled. Woostock Shopify Theme does not support private browsing mode at this time.

Each product is photographed with precise attention to detail, and the colors shown should accurately depict each product. However, it is possible that colors may vary slightly from one screen to another due to monitor display settings.

Please contact us by email or telephone at 800-880-0088, option 1, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m EST.

Please contact us by email or telephone at 800-880-0088, option 1, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m EST.

You may experience a short delay after you have placed your order and before you receive the order summary. You should also check your "Spam" inbox, as the message may have been redirected depending on your email settings. If you still have not received an email, please contact us. 

Enjoy complimentary ground shipping on all orders, excluding the 'Le Flâneur' bicycle.
You will be asked to select the shipment method you would prefer as part of the order procedure.

Delivery cost depends on the delivery service you select:
Express 2 days service will cost $35.00, Standard Overnight service will cost $60.00, Priority Overnight service will cost $70.00, and Saturday Delivery service will cost $85.00.

For furniture, a transportation fee of 6% of the retail subtotal of the order, excluding sales tax, and not to exceed $5,000, will be charged when your Product is ready to ship. For the bicycle « Le Flâneur », a delivery fee of $250 will be charged upon shipment of your order.

Orders ship Monday through Friday with the exception of national holidays. Orders with expedited delivery must reach us before 2 p.m. (Eastern Standard Time) to ship same day unless an item is subject to a ship delay.

Overnight and Saturday delivery are not available options for Hawaii and Alaska.

Ground: Orders will ship within one to two business days from the date placed. Allow one to seven business days for delivery.
2-Day: Allow two business days for delivery.
Overnight: Expected delivery is the following business day.
Priority Overnight: Expected delivery is the following business day between 12 p.m. and 2 p.m. in most areas.
Saturday Delivery: Orders must be placed between Thursday 2 p.m. and Friday 1:59 p.m. (Eastern Standard Time). Expected delivery is Saturday between 12 p.m. and 2.p.m. in most areas.
In-Store Pickup: Your order will ship with the delivery method chosen at checkout. You will be notified by email when your order is available in-store. For FedEx Ground service, allow one to seven business days for delivery once in transit.

To track your order, click the "your account" link located at the top right of the Hermes.com website. Log in, then use the menu to track your order. If necessary, please feel free to contact us by email or telephone at 800-880-0088, option 1, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m EST.

Items purchased may only be shipped within the continental US and to Alaska and Hawaii. Orders may not be shipped to PO boxes, APO/DPO/FPO addresses, Puerto Rico, freight forwarders, or to any address outside of the United States.

Orders shipping to Hawaii and Alaska are restricted to Ground or 2 Day delivery. Standard Overnight, Priority Overnight, and Saturday delivery are not available shipping methods.

Orders ship in their entirety to the shipping address entered at the time of checkout. To ship to multiple addresses, please place a separate order for each delivery address.

Python and lizard products may not be shipped to California.

The shipping costs for expedited delivery charged at the time of purchase are non-refundable. If an item is exchanged, the shipping fee for the first delivery will not be refunded. You will not be charged a shipping fee for the second delivery except if a faster shipping method is requested.

A signature is required upon receipt of your package. 

We can indeed deliver to your hotel. Please provide the name and address of your hotel, as well as the dates that you will be staying there, in the "comments" area when you place your order so that our Customer Service can have your package delivered within the given time frame. If we are unable to deliver within this time frame, we will contact you to give you prior notice. 

White Glove delivery for clients can be arranged. Kindly note, a delivery fee of 6% of the subtotal, not exceeding $5,000 USD, will be charged upon shipment of your order. Please contact us for additional information.